Table of contents

The GDS Way and its content is intended for internal use by the GDS community.

How to send email notifications

This document is current until 1 September 2018

At GDS you should use the following standards for sending email notifications to service users and engineers.

How to send notifications to users

Use GOV.UK Notify when sending notifications to users from a GDS service, for example password resets and confirmation emails.

There’s a complete feature list available of what you can do with GOV.UK Notify, and you can also register for a Notify account here.

The Service Manual has further information related to sending emails from your service domain.

How to send notifications to engineers

Use an alerting, monitoring or logging tool when you need to send automatic notifications from systems like Cron or Jenkins to engineers.

To reduce inbox noise which can result in emails being ignored or overlooked, you should only use automatic email notifications from systems when the issue can’t be picked up through monitoring or logging. In these situations send email using Amazon Simple Email Service (Amazon SES).