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The GDS Way and its content is intended for internal use by the GDS and CO CDIO communities.

How to send email notifications

At GDS you should use the following standards for sending email notifications to service users and engineers.

How to send notifications to users

Use GOV.UK Notify when sending notifications to users from a GDS service, for example password resets and confirmation emails.

There’s a complete feature list available of what you can do with GOV.UK Notify, and you can also register for a Notify account here.

The Service Manual has further information related to sending emails from your service domain.

How to send notifications to engineers

Use an alerting, monitoring or logging tool when you need to send automatic notifications from systems like Cron or Jenkins to engineers.

To reduce inbox noise which can result in emails being ignored or overlooked, you should only use automatic email notifications from systems when the issue can’t be picked up through monitoring or logging. In these situations send email using Amazon Simple Email Service (Amazon SES).

This page was last reviewed on 18 May 2021. It needs to be reviewed again on 18 November 2021 by the page owner #gds-way .
This page was set to be reviewed before 18 November 2021 by the page owner #gds-way. This might mean the content is out of date.